The unique value a CIO brings to customer engagement with Colleen Berube– CIOitk #25

This week I’m joined by Colleen Berube, the Chief Information Officer for Zendesk. In our discussion, Colleen outlines how today’s CIO is different from that of the past with regards to customer engagement. She talks what the CIO brings to customer engagement and how the CIO has a vantage point that other leaders don’t have. … Continue reading The unique value a CIO brings to customer engagement with Colleen Berube– CIOitk #25

The CIO engaging customer experience for enterprise success with Yousuf Khan – CIOitk #17

This week I’m joined by Yousuf Khan, CIO and VP of Customer Success at Moveworks. Yousuf has served as CIO for multiple companies and shares his perspective on the changing CIO role. CIOs are finding themselves moving beyond operational functions and taking on customer-facing responsibilities. In this episode, we discuss the importance customer experience plays … Continue reading The CIO engaging customer experience for enterprise success with Yousuf Khan – CIOitk #17

The value of the CIO as anthropologist with Jason “JJ” James – CIOitk #14

This week I’m joined by Jason “JJ” James who is the CIO for Optima Healthcare Solutions. JJ is also the author of the upcoming book “Make IT work: Practical IT guide to mergers and acquisitions.” In our conversation, JJ outlines how the CIO is similar to an anthropologist and must be a study of human … Continue reading The value of the CIO as anthropologist with Jason “JJ” James – CIOitk #14

Solving complicated problems using people, cloud and data with Dave McCandless – CIOitk #13

This week I’m joined by Dave McCandless who serves as the Vice President of IT for Navis. In our conversation, Dave outlines the complicated challenges facing the shipping industry and how he is leveraging technology such as cloud computing. While vendors oversimplify the value that technology can bring, the reality can be incredibly more complicated. … Continue reading Solving complicated problems using people, cloud and data with Dave McCandless – CIOitk #13

Great employee experiences lead to great customer experiences with Ashwin Ballal – CIOitk #11

This week I’m joined by Ashwin Ballal who is the Chief Information Officer for Medallia. Ashwin has served as CIO for companies of different sizes and is Medallia’s first CIO. One of Ashwin’s passions is customer experience. In our conversation, Ashwin outlines how great employee experiences lead to great customer experiences. He outlines how everyone … Continue reading Great employee experiences lead to great customer experiences with Ashwin Ballal – CIOitk #11

Running IT as a customer-focused organization with Jonathan Feldman – CIOitk #6

In this episode, I’m joined by CIO Jonathan Feldman. Jonathan is the Chief Information Officer for the City of Asheville, North Carolina. One of Jonathan’s core beliefs is that you can’t run IT without being a customer-focused organization. Civic organizations are not that different from corporate organizations. During his 14-year tenure at the City of … Continue reading Running IT as a customer-focused organization with Jonathan Feldman – CIOitk #6