Starting with the customer and working backwards with Prakash Kota– CIOitk #28

This week I’m joined by Prakash Kota who is the Chief Information Officer for Autodesk. In our discussion, we talk about how Autodesk changed from a company that shipped software to a subscription-based business. We talk about the role of the CIO and what it means to work backwards. Prakash shares his perspective on digital … Continue reading Starting with the customer and working backwards with Prakash Kota– CIOitk #28

The unique value a CIO brings to customer engagement with Colleen Berube– CIOitk #25

This week I’m joined by Colleen Berube, the Chief Information Officer for Zendesk. In our discussion, Colleen outlines how today’s CIO is different from that of the past with regards to customer engagement. She talks what the CIO brings to customer engagement and how the CIO has a vantage point that other leaders don’t have. … Continue reading The unique value a CIO brings to customer engagement with Colleen Berube– CIOitk #25

The customer and digital sovereignty are central to transformation with Les Ottolenghi – CIOitk #23

This week I’m joined by Les Ottolenghi who is the EVP and CIO for Caesars Entertainment. In this episode, Les shares his perspective on how the CIO sits at the epicenter of strategy, execution and value creation within the enterprise. He talks about his journey to modernize 40-year-old systems to create a modern digital platform … Continue reading The customer and digital sovereignty are central to transformation with Les Ottolenghi – CIOitk #23

Generating IT value by solving business problems with Mark Settle – CIOitk #12

This week I’m joined by Mark Settle who is the Chief Information Officer for Okta. Mark has served as CIO for a number of companies prior to his role at Okta including IHS, BMC, Corporate Express, Arrow and Oxy. Mark is also author of the book ‘Truth from the trenches: A practical guide to the … Continue reading Generating IT value by solving business problems with Mark Settle – CIOitk #12

Great employee experiences lead to great customer experiences with Ashwin Ballal – CIOitk #11

This week I’m joined by Ashwin Ballal who is the Chief Information Officer for Medallia. Ashwin has served as CIO for companies of different sizes and is Medallia’s first CIO. One of Ashwin’s passions is customer experience. In our conversation, Ashwin outlines how great employee experiences lead to great customer experiences. He outlines how everyone … Continue reading Great employee experiences lead to great customer experiences with Ashwin Ballal – CIOitk #11

The CIO’s role in customer engagement with Stuart Appley – CIOitk #3

In this episode, I’m joined by Stuart Appley. Stuart has served as the CIO for both Shorenstein and Walden International. He is currently the Managing Director for Digital and Technology at CBRE. In addition, Stuart serves on a number of advisory boards. Customer engagement is one of the top initiatives for boards and c-suite executives. … Continue reading The CIO’s role in customer engagement with Stuart Appley – CIOitk #3