Starting with the customer and working backwards with Prakash Kota– CIOitk #28

This week I’m joined by Prakash Kota who is the Chief Information Officer for Autodesk. In our discussion, we talk about how Autodesk changed from a company that shipped software to a subscription-based business. We talk about the role of the CIO and what it means to work backwards. Prakash shares his perspective on digital … Continue reading Starting with the customer and working backwards with Prakash Kota– CIOitk #28

The unique value a CIO brings to customer engagement with Colleen Berube– CIOitk #25

This week I’m joined by Colleen Berube, the Chief Information Officer for Zendesk. In our discussion, Colleen outlines how today’s CIO is different from that of the past with regards to customer engagement. She talks what the CIO brings to customer engagement and how the CIO has a vantage point that other leaders don’t have. … Continue reading The unique value a CIO brings to customer engagement with Colleen Berube– CIOitk #25

Using technology as a business game changer with Mark Tonnesen – CIOitk #21

This week I’m joined by Mark Tonnesen who is the Chief Information Officer at Freedom Financial Network. In this episode, Mark shares his perspective on what business leaders are looking for and why he approaches problems differently. He talks about his experience leading different organizations and it has helped provide greater business value. Mark explains … Continue reading Using technology as a business game changer with Mark Tonnesen – CIOitk #21

A candid conversation about the CIO role with Ben Haines – CIOitk #20

This week I’m joined by Ben Haines who is the Chief Information Officer at Verizon Media. In this episode, I have a candid conversation with Ben where he outlines his perspective on the CIO role. Has it changed? Or not? We go deeper and he shares how doing a ‘tour’ leading the helpdesk gains business … Continue reading A candid conversation about the CIO role with Ben Haines – CIOitk #20

The CIO plays a key role as the connective tissue of the organization with Mark Grimse– CIOitk #18

This week I’m joined by Mark Grimse, the Vice President of IT at Rambus. Rambus is an engineering and intellectual property company with many different revenue models. In our discussion, Mark takes a pragmatic look at how new technology such as RPA, ML and AI play a role in a 25 year old company. The … Continue reading The CIO plays a key role as the connective tissue of the organization with Mark Grimse– CIOitk #18

The CIO engaging customer experience for enterprise success with Yousuf Khan – CIOitk #17

This week I’m joined by Yousuf Khan, CIO and VP of Customer Success at Moveworks. Yousuf has served as CIO for multiple companies and shares his perspective on the changing CIO role. CIOs are finding themselves moving beyond operational functions and taking on customer-facing responsibilities. In this episode, we discuss the importance customer experience plays … Continue reading The CIO engaging customer experience for enterprise success with Yousuf Khan – CIOitk #17

The value of the CIO as anthropologist with Jason “JJ” James – CIOitk #14

This week I’m joined by Jason “JJ” James who is the CIO for Optima Healthcare Solutions. JJ is also the author of the upcoming book “Make IT work: Practical IT guide to mergers and acquisitions.” In our conversation, JJ outlines how the CIO is similar to an anthropologist and must be a study of human … Continue reading The value of the CIO as anthropologist with Jason “JJ” James – CIOitk #14